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Quality Question Bank
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Question:

The ISO 9000 series is:
  1. an international standard that describes a recommended quality system
  2. intended to be applied only to manufactured products
  3. a set of instructions for preparing control charts
  4. a set of guidelines for quality
  5. a set of forms and procedures to ensure quality






Q2. Which of the following is false regarding when acceptance sampling is useful:

  1. When testing is destructive
  2. When 100% inspection cost is very low
  3. When there are potentially serious product liability risk
  4. When 100% inspection is not technically feasible
Correct Answer

Q3. "The degree to which a set of inherent characteristics of an object fulfils requirements" is known as:

  1. Conformity
  2. Quality
  3. Grade
  4. Capability
  5. None of the above
Correct Answer

Q4. When the number of defects is low, which of the following is true:

  1. We should use c or u chart
  2. Most samples will have non-zero defects
  3. Create a time between occurrence control chart
  4. None of the above
Correct Answer

Q5. All of the following costs are likely to decrease as a result of better quality except ______________

  1. customer dissatisfaction costs
  2. inspection costs
  3. maintenance costs
  4. warranty and service costs
Correct Answer

Q6. CIP is:

  1. A sustained, gradual change
  2. all of the above
  3. Continuous improvement process
  4. Includes constancy of purpose and commitment to quality as part of its focus
  5. a and b
Correct Answer

Q7. Consider for a process in control, the value of alpha is .0015. What is the value of the average run length?

  1. 666 ( 1/alpha gives us an estimate of average run length)
  2. 555
  3. 444
  4. None of the above
Correct Answer

Q8. Just-in-time (JIT) is the concept of reducing inventories to:

  1. 25% of former stock
  2. Less than half of former stock
  3. 75% of peak stock
  4. zero stock
  5. 15% of the cost of the product for a planned stock
Correct Answer

Q9. Quality control includes inspections to ensure the standards of performance are being met. Inspection includes ______________ examinations of ______________.

  1. visual and technical; material and end products
  2. aural and tactile; materials and end products
  3. aural and tactile; processes and procedures
  4. visual and non-visual; processes and components
  5. visual and aural; processes and materials
Correct Answer

Q10. Cost of quality includes:

  1. Cost of all work resulting from nonconformance to the requirements
  2. a and b
  3. all of the above
  4. Cost of all work to build a product or service that conforms to the requirements
  5. Training programs
Correct Answer








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